Making and responding to complaints

Making complaints

Accepting complaints

Rejecting complaints

Sorry, I have a complaint

I can’t tell you how sorry I am.

I’m sorry there isn’t much we can do about it

I'm sorry to bother you, but

Oh, dear. I’m terribly sorry

Well, I’m afraid there is nothing we can do about it actually.

Maybe you forgot to

You should have………

Well, I’m afraid I have to make a serious complaint.

 

Respond to the following situations:

 

Customer: ……………………………………………………………………………………………………… .

 

     Shop assistant: Maybe it’s too late. You should have brought your  jacket earlier and we could have changed it.

 

 

Fatima: …………………………………………………………………………

 

 

Naima: I’m terribly sorry. I’ll fix up your CD player.